Awful
Washer awful
4/19/2026
Awful product I am currently without a washer for 2 months. The warranty is more of a hassle. The washer stopped spinning and wouldnt drain. Went through the warranty. Took weeks to get a tech. The tech they did get didnt put notes about the visits plural LG knows the issues and I just got a text the other day saying another tech has been assigned. Still no call from the tech. LG still wont issue a new replacement
Originally posted on lg.com
No, I do not recommend this product
Dont buy this machine
Judbar25
4/12/2026
We had the product for three months and it broke it made a Loud scraping sound and then it just stopped working And trying to work with the company LG was nothing but the runaround
Originally posted on lg.com
No, I do not recommend this product
Weak Machine
MD213
2/24/2026
The clothes come out wet no matter how many spin cycles you run. We thought it was broken and had an LG tech out. He said this model cant wash king sized sheets or a blanket. We were told to use a laundromat for our regular bedsheets.
Originally posted on lg.com
No, I do not recommend this product
Look for something else
IrisCamp
1/24/2026
This is the absolute WORST washing machine I have ever owned. About all it does is get the stink out of clothes and that is probably because I use a vinegar rinse to cut any remaining detergent residue left after it rinses. If an item goes in with dirt on it it will come out with a stain -even if pretreated. It is suppose to have a smart water level detection but I have found if I use anything but the deep fill this machine does not put in enough water to get the whole load wet. I have had this machine for less than 1 yr and I am looking for a replacement front loader next time. I am more than willing to take the hit for what I paid for this LG machine. So disappointed.
Originally posted on lg.com
No, I do not recommend this product
Does not perform its basic function to clean
Lauren Rush
1/18/2026
This is the absolute worst washer I have ever experienced. I put clothes in dirty and they come out still dirty. If they smell they come out still smelly. Perfume smell doesnt even wash away. If you stain anything you can forget about it its ruined. There are streaks on the clothes and it does not matter what detergent you use or how much Ive tried pods and liquid. Ive tried every single cycle and cycle combination . I use HE detergent and the right amount. Sometimes the clothes arent even getting all wet There are dry spots. One time I put sheets in kind of folded and they came out still folded it barely agitated the clothes. What is the point of having an agitator? What is the point of having a warranty if Lg wont do anything. They sent someone out who said nothing was wrong with the washer or install. LG keeps telling me just use HE detergent as if I am stupid. I have been using the correct detergent the whole time and they know that. I never write negative reviews but Lg has been so difficult to work with and if I can save anyone else the $500 and ruined clothes I will Dont buy
Originally posted on lg.com
No, I do not recommend this product
Not enough water. Or too much
Amis
1/11/2026
As other users have found the dishwasher does not add enough water to cover the clothes on the normal cycle. If I use deep washer bedding the washer fills to the very brim and thats a waste of water. My particular machine does not have an add water feature. Also the soap dispenser cup fills with water and it never drains. So Im left with nearly a cup of water sitting in the machine after a cycle. Theres no easy way to remove the container and dump the water. It ends up dumping into the bottom of the basket which can contribute to mold. It also makes a strong chugging sound even when the load is still in water is draining. Its almost like a recording so we feel the washing machine is doing a vigorous job. Id look for another washer if I were to do it over again. no problems with the dryer.
Originally posted on lg.com
No, I do not recommend this product
The performance of the washer is excellent
Joy Train
12/4/2025
Originally posted on lg.com
Yes, I recommend this product
Excellent Value with Steep Learning Curve
ArizonaDouglas
10/14/2025
I bought LG because my appliance repairmen recommended the brand and I chose this very basic model because of the excellent on-line price and good direct sales service at LG. The enclosed Quick Guide Owners Manual that came with the shipment did not cover this exact model rather detailed every possible function in the entire range of washers so I had to download my models specific operation details from the website for clarity. Normal cycle doesnt seem to supply enough wash water at least for large loads and hitting the Deep Fill button transitions to Deep Wash which fills the washer to maximum capacity which can be way too much water. When I asked about this before buying the machine on-line support said Id be able to control the specific amount of water but that is definitely not the case with this washer. A post-sales call resulted in the same misinformation. A smaller load of whites cleaned just fine in Normal and other cycles seem to supply perfect levels of water but Heavy Duty takes over an hour and a half to finish a load - maybe my towels and jeans could finally use such a long thorough cleaning. Dont waste your time with the ThinQ application on this model the app must be optimized for more advanced models. The machines chimes and the song that plays at the end of a washing cycle are too loud and despite on-line supports information can not be turned off or lowered. Agents dont seem to be trained on the very specific model you ask about they reference buttons and displays that dont exist. At such a low price I can overlook each quirk and the overall effort if the brands reliability proves itself in the coming years.
Originally posted on lg.com
Yes, I recommend this product
Basic but worked when it worked.
Washrr
9/29/2025
The washing machine touch pad stopped working as soon as the warranty ran out. Very convenient and irritating.
Originally posted on lg.com
No, I do not recommend this product
READ BEFORE YOU PURCHASE FROM LG WEBSITE
Darren1978
9/23/2025
I originally ordered a washing machine from LGs website on August 19. I selected the delivery date of Sept. 3.. The day before the delivery I received an email from LG telling me the delivery date was being moved to Sept. 6. On Sept 5th I called to confirm a delivery time. They transferred me to their 3rd party delivery company LX Pantos. I was told there was a mix-up and they dont deliver on Saturdays so I would need to be rescheduled for Sept 12. They told me this was LGs fault and to take it up with them. I was very unhappy I had to wait another week so I called LGs customer service. They apologized and gave me a $50 discount and 1-year extended warranty. I said that was OK and accepted the new delivery date. I was told I would receive a call the morning of the delivery or night before to inform me of the time window during which they would be coming.
On the morning of Sept 12 I never received a call so I called the delivery company and was told it was on the truck and would be at my home between 11-3pm and the delivery driver would call me when he was on his way. At 4:45 after they did not show or call I called the delivery company again. I was told the delivery window changed to 1-5pm. I knew they were not going to make it since that window was almost closed so I addressed my concerns and was told they deliver until 7pm and it will be there. After no one called or showed by 7:30 I called the delivery company back and was told they werent sure what happened and they would transfer me to LG. LGs office was closed by this time so I had to call back the next day Saturday Sept. 13
When I spoke with LG on Sept 13 I was told this was a LX Pantos problem and I had to deal with them. I asked to speak with a supervisor to help escalate this and was told there was nothing they could do. I then received an email from LG telling me my delivery date was moved with no explanation on why they didnt show on Sept 12 to 9/19. I called Delos Santos to tell them this was unacceptable. They said that they would have Christian from Distribution call me on Monday. 9/15.
I called back on 9/15 when I did not receive a call from Christian and was given Christians number to call him/her directly. The number did not answer and does not allow you to leave a voicemail. I then called LX Pantos back and they told me they felt really bad and were able to move the date up to 9/17. I then received a confirmation email from LG stating the date was moved to 9/17 and I would receive a call the day before or morning of giving me a delivery time window. I did not receive a call so I called them the morning of 9/17. I was told that there was an issue with the barcode and that they can not deliver it that day and it will need to be rescheduled for 9/19.
I called LG and they told me theres nothing they can do. Their customer service is in the Philippines and they could not provide me with a US phone number for support. They said that because its in LX Pantos hands there is nothing more they can do. I called LX Pantos again asking for support and was told they would have a supervisor call me back.
At this point I have now called off two days of work waiting for this delivery and spent over 15 hours on the phone trying to track down my washing machine. I understand that things happen and delivery days need to be adjusted. However I have never experienced such a blatant disregard for what I was going through as a customer from both LGs call center and LX Pantos. Not only could no one help me but it seemed like no one cared.
I finally received my washing machine on 9/18 I had to call to receive a time window that day as well. When delivered they tracked mud across my floor requiring me to steam clean my carpets.
The washing machine does seem to work well so far Its only been a week. My suggestion to you purchase from a local retailer with much better customer service and support. This was the worst purchasing experience of my life and thats saying something I will never purchase anything from LG ever again. I hope this helps anyone reading this.
Originally posted on lg.com
No, I do not recommend this product
Terrible customer service
Melody Santana
8/17/2025
I am submitting a formal complaint against LG Electronics regarding a washer purchase that has resulted in over a month of failed deliveries misleading communication and unresolved service.
On July 19 2024 I purchased a washer online from LG and scheduled delivery for Friday July 25 2024. I took the day off work to ensure I was home. By 2:00 p.m. no delivery had arrived. When I called LG at 2:12 p.m. I was told to contact their delivery company at 844 740-3966. That company informed me they never received the washer from LG.
I immediately called LG back at 2:26 p.m. and spent 28 minutes on the phone. I was told the delivery company would reschedule within 2448 hours. However no one contacted me.
From that point forward I made numerous calls to LG and the delivery company between July 28 and August 15 repeatedly being told conflicting information:
That my order was being rescheduled then that it was canceled.
That a replacement machine was in transit only to later be told the delivery company never had it.
That my washer had been delivered when it had not.
That a manager would return my call yet after multiple requests I never received a single follow-up.
Key timeline highlights:
July 30: Received an email saying LG received a return/replacement request although I never initiated one.
July 31: Assigned a new order number.
August 4: Email stating the washer was shipped.
August 5: Delivery company said they had no record of the order.
August 12: Delivery company again confirmed they never received the washer from LG. LG offered me $50 compensation but could not resolve delivery.
August 15: Made three separate calls. I was given contradictory information: first told the washer was with the delivery company then told I had already received it which is false and then told LG was still waiting on an email confirmation.
I have spent countless hours on the phone with LG received repeated false statements been denied escalation to a manager always in a meeting and still have no washer delivered nearly a month later.
At this point I am requesting that LG either:
1.Immediately deliver the washer I purchased or an Upgraded model of their choice at no additional cost.
LGs mishandling of this purchase has caused me financial loss taking off work for missed delivery repeated phone calls frustration and a lack of trust in their service.
Originally posted on lg.com
No, I do not recommend this product
LG 6105
Springspeed
8/5/2025
I just got this today. I had Best Buy swap it with another brand washer I purchased. We did 3 washes right away to make sure we didnt get another dud. My wife likes it cause of the simplicity she doesnt need a degree to operate it. We had to have an agitator had to be quite not dance all over the floor when in spin cycle and clean cloths. This machine checks all the boxes. Its made in the USA. When I close the washroom door its silent and very quite if the door is open.
Originally posted on lg.com
Yes, I recommend this product
Stop the dinging and beeping
Mercdog
7/28/2025
Regular cycle doesnt add nearly enough water clothes dont even get fully wet let alone submerged. Have to use extra fill. No matter how items are loaded they are usually a tangled wad upon completion. Add the chiming What good is it to have a quiet cycle if the thing dings a million times trying to get cycle adjusted correctly b/c detergent cant be loaded at start empties immediately onto dry clothing leaving big residue blobs b/c again not enough water is used. And the cycle done song Forget if there is a small child or anyone sleeping its alarm clock loud w/o adjustment. HATE it
Originally posted on lg.com
No, I do not recommend this product
Washing machine Works great
Lornajo
7/27/2025
This washer I bought one week ago and it is a life changer I love the different cycles and all my clothes have washed great so far. Its important to note if you have a full load maybe to select deep wash. Best washing machine I have had in my lifetime. Remember to also remove the tray if your using powder soap. I have loaded large blankets/comforters and they have cleaned completely well. Great cycles and easy to operate. Very quiet with a nice tune at the end of the cycle so you know your wash is complete.
Originally posted on lg.com
Yes, I recommend this product
Really sorry I bought it.
ROBERT48
7/26/2025
Im really sorry I listened to CR and bought this washer. Day 1 I tested the spin cycle empty and it vibrated so badly that it shook the house. 3 weeks later they replaced the tub and it still shakes but not quite as bad. The repair guy said that is normal for LG even he didnt like the brand Im afraid to use it but Im stuck with it.
Originally posted on lg.com
No, I do not recommend this product
Poor spin to dry
CNCOYNE
6/26/2025
Spin for bedspread and quilts is UNIMPRESSIVE. Easily gets UE warning with only one bedspread and finally after adjustments and cycle finish it is wet for dryer. Very disappointed.
Originally posted on lg.com
No, I do not recommend this product
Good washer
KCallahan
3/17/2025
I like this washer so far. The pros are that it is quiet has a good balancing system and you can wash a lot in one load. The cons are I dislike the normal setting just not enough water to properly wash the clothes. So I have learned to use the Heavy Duty or the Deepwash. I have only had it a few months so cant comment on durability.
Originally posted on lg.com
Yes, I recommend this product
Junk
LGsareawaste
3/10/2025
I had this machine 1 1/2 years and it broke. Of course right after warranty expired. Customer service wasnt helpful troubleshooting problem. And repair to fix water inlet valve is almost $400 and I only spent $480 for the entire washer. Dont buy Its a waste of money
Originally posted on lg.com
No, I do not recommend this product
Awful Machine - nothing but problems
Joey2612
2/13/2025
Absolutely terrible. First running a load it wouldnt drain and started blinking like crazy after it said it was complete the clothes would come out dripping wet I was ringing out the clothes of water. I would try again. 4 hours later and same thing. I ended up unplugging washer with all clothes on there and running another load and after 6 hours bingo Then it did the below see images with the detergent and ruined this towel. Absolutely awful machine
Originally posted on lg.com
No, I do not recommend this product
Bad experience
Courtney West
1/28/2025
Warranty program is a joke and communication was just as bad. Wait times too long. Overall bad experience
Originally posted on lg.com
No, I do not recommend this product
No great features.
Sharon Wiltshire
1/26/2025
I have no control over adding more water. All cycles should have hot water. Heavy duty cycle is way too long. My clothes were way more white. If I knew how this machine worked prior to buying it it would not. The dryer is nice. I quinge when its laundry time.
Originally posted on lg.com
No, I do not recommend this product
Great very good washing machine
LSG99G
1/24/2025
Im very happy and I recommend to everyone
very good washing machine
Originally posted on lg.com
Yes, I recommend this product
LGwt6105cw Washing Machine
Rich Mac
1/24/2025
Purchased washer at the end of December works great we like the musical tune it
plays at the end of the wash cycle.
Originally posted on lg.com
Yes, I recommend this product
Great washer with Extras to boot
Leebo70
1/22/2025
I purchased this washer 2 mos ago and it really
gets the job done. It cleans very well and does not take an extra long time to wash.
Originally posted on lg.com
Yes, I recommend this product
Very nice and not too expensive
VernonC
1/20/2025
Nice machine. Quiet and appears to clean thoroughly.
Originally posted on lg.com
Yes, I recommend this product
Quiet
Rickathy
1/20/2025
I love my new washer. It is so quiet and cleans great.
Originally posted on lg.com
Yes, I recommend this product
A leap forward in washing
Frank20
1/15/2025
I recently replaced my Sears washing machine with a new LG washerand I couldnt be more pleased with my purchase. The hi-tech LG was a revelation in how advance and automatic my new washer operates. The touch controls are easy to use and all cleaning products are automatically dispensed. My clothes come out squeaky clean
Originally posted on lg.com
Yes, I recommend this product
I love the glass lid.
David 265
1/14/2025
Im very happy with my new washer. Ive had 2 washing machines from another manufacturer in the last 5 years. So far I believe this machine is going to be fantastic.
Originally posted on lg.com
Yes, I recommend this product
Do not buy this one
m114
1/13/2025
Wish I could give this a zero. Every other load comes out dirty...streaked with detergent or fabric softener and requiring a re-wash. Huge waste of water and detergents and it doesnt link to the LG app so we cant even diagnose it.
Originally posted on lg.com
No, I do not recommend this product
genol
1/11/2025
I cant believe how much quieter this washer is compared to my old washer
Originally posted on lg.com
Yes, I recommend this product
Piece of crap
Fed up with crap
1/10/2025
I bought this At Lowes and by the time I got it home it had malfunction. The drum doesnt line up with the bleach dispenser and therefore it goes under the washing machine instead of into the bleach dispenser which as resulted in floor damage and Ive had the awful time trying to get Help to return it back to the store because it is useless
Originally posted on lg.com
No, I do not recommend this product
Love LG
whiteside
1/6/2025
Really nice washer especially for price. I would consider LG products next time I need to make a purchase
Originally posted on lg.com
Yes, I recommend this product
Great features
Rmarti20
1/2/2025
It is amazing Cleans the clothes thoroughly Easy to operate. Definitely energy efficient Plays a sweet chime when the cycle is done. I love it
Originally posted on lg.com
Yes, I recommend this product
POSSssss
12/31/2024
Since we purchased the sent in June the washer takes too long and we always have to restart it over and over.
Originally posted on lg.com
No, I do not recommend this product
Great product
Sott
12/31/2024
Great product works very well ..very satisfied with LG products l will always recommend
Originally posted on lg.com
Yes, I recommend this product
Bad features
Bertha loza
12/28/2024
I bought this machine at lowes on 6/24/2023. As soon as I started washing I didnt like how it didnt have the different size loads so I called and asked how to choose the size of wash. The answer was not easy to understand so Ive been washing using the normal and deep wash cycles. Well the normal cycle is for very small loads. The deep cycle is for larger loads but this one takes about one and half hours to complete the cycle. I hate it so much. Out of frustration I called again and the answer was very vague. I want another washer that works and its easier to work with
Originally posted on lg.com
No, I do not recommend this product
Leebo70
12/28/2024
I bought this LG washer just a few weeks ago. So far so good. I washes really well doesnt take a long time. The clothes come out clean. I am very pleased
Originally posted on lg.com
Yes, I recommend this product
Great Features
Jakes2
12/23/2024
Cleans well - make sure you measure the distance for the lid to open
Originally posted on lg.com
Yes, I recommend this product
Quiet
Rickathy
12/21/2024
I love my new washing machine. Our laundry room is right off our family room and it doesnt have a door. We never hear it running. It is quiet uses minimal water and is easy to use.
Originally posted on lg.com
Yes, I recommend this product
Washer Lid Hinge
workwoman
12/17/2024
bought washer 6 months ago and lid hinge broke - repair person forgot to plug power cord for washer back into the outlet after repair job
Originally posted on lg.com
Yes, I recommend this product
Good options
Jakes2
12/15/2024
Happy with the options the job it does water saving is good
Originally posted on lg.com
Yes, I recommend this product
Great set of appliances
12/10/2024
We bought the set out of necessity but Id been hearing about the quality of LG for some time. Honestly the price was also a deciding factor. Weve been very pleased with the performance. It was quite an adjustment mentally because of all the features like adjustment and balancing loads. To sum it up it works like a charm.
Originally posted on lg.com
Yes, I recommend this product
Great product
Patti24
12/9/2024
It is a great washer we are so happy with it and the little song it plays at the end is out of this world
Originally posted on lg.com
Yes, I recommend this product
To much trouble. I just want my clothes washed in
Samsung washer
12/6/2024
I brought this a few months ago and have had nothing but problems with it. only used it a few times as it takes forever to wash clothes. After about 7 washes had to call it in to try to fix what was wrong. They gave me trobleshooting instructions over the phone which took way to long and did not fix the problem. Its a brand new washer and should not be having problems. I wish We had bought a different brand. To many issues. and still not working right.
Originally posted on lg.com
No, I do not recommend this product
Great features
Cher77
12/6/2024
Ive used this for over a month now and love it. Its smart technology for water level is fantastic.
Originally posted on lg.com
Yes, I recommend this product
Beautiful washer too bad it does not work
Unhappy at Christmas
12/4/2024
Purchased in August.worked great for 2-3 months. Repairman that LG sent out was prompt and said parts had to be ordered. As a family of 6 money is tight but we saved to make this purchase. imagine our surprise that this wonderful time of year we are getting the opportunity to return to the laundromat twice a week$40 X 2 =80$ with 4 children Under the age of 5. the repairman is still waiting for the parts that have Not shipped from LG. maybe someone from LG can explain to my family why out gifts this wonderful season will be the opportunity to go to the laundromat twice a week. Yes I have explained to them that this is the season of giving. We r giving a local business the laundromat weekly money. We purchased from Lowes and paid full price
Originally posted on lg.com
No, I do not recommend this product
Great size
Stumpy1958
12/2/2024
Got this in the middle of Oct. It is a great washer very quite. For the two of us it is great.
Originally posted on lg.com
Yes, I recommend this product
Poor Functionality
Zeshan Mahmood
12/1/2024
The washer doesnt fill enough water to clean the clothes and detergent does not get mixed.
Originally posted on lg.com
No, I do not recommend this product
perry stein
11/29/2024
not happy .it stops working and must be reseat must call co. to reseat?????
Originally posted on lg.com
No, I do not recommend this product
Feature Rich for Price Point
Emdr
11/29/2024
The washer does a decent enough job of washing most items. Towels need extra attention with selecting correct cycle and water depth a learning curve on the operators end.
Originally posted on lg.com
Yes, I recommend this product
